Managed service is a broad term for defining the many functions in a business. Usually, business owners first hear about it when they look at IT outsourcing. It's also a popular term for an IT support company looking to generate a regular stream of income.
Small and medium business owners will find that IT companies offer different descriptions of what they consider a managed IT service package. What are managed services? You can also get the best msp marketing service online.
Managed service defined
Wikipedia defines managed service as “the practice of daily outsourcing of responsibilities and management functions as a strategic method for improving operations and reducing costs. This can include human resource outsourcing, production support, and lifecycle creation / maintenance activities. "
In the MSPAlliance, this is described as “the proactive management of IT (information technology) assets or objects by a third party, commonly referred to as an SME, on behalf of the customer. The operational differentiation that sets SMBs apart is the proactive delivery of their services versus the reactive IT services that have been around for decades. ""
Finally, Gartner defines an SMB as a company that provides networks, applications, systems, and electronic network management services to multiple companies using a pay-as-you-go pricing model.
SMEs with the "clean game" focus on service management as the main concern. Additionally, the SME market includes offerings from other providers – including application service providers (ASP), web hosting companies, and network service providers (NSPs) – that complement their traditional offerings with management services. ""
In general, the industry defines Managed IT Services as a program where part of the IT services are carried out proactively and for a monthly fee. However, processes and outcomes will vary depending on how individual companies are approaching their support package.